Shipping Policy

Every Slate & Cloth piece is made to order — printed, woven, and finished by hand rather than pulled from a warehouse shelf. This policy explains how that process affects delivery, what it costs, and what happens if something goes wrong along the way.

Order Processing & Production

Once your order is placed, it enters production — this is the majority of the time between order and delivery, and it's also the part we don't rush: printing, weaving, and edge-sealing each surface by hand.

Delivery Times

We print, package, and deliver every order within 7 days of purchase. You'll receive a confirmation email once your order ships, along with tracking details.

Where We Ship

We ship across the EU as standard, with delivery to the UK, Norway, and select international destinations available at checkout. Exact availability is calculated automatically based on your delivery address.

Shipping Costs

Shipping is complimentary on all EU orders over €90. For orders under that threshold, or shipping outside the EU, costs are calculated automatically at checkout based on your delivery address and order size.

Order Tracking

As soon as your order ships, you'll receive a tracking link by email so you can follow its progress to your door.

Customs, Duties & Import Taxes

For orders shipped outside the EU and UK, your order may be subject to import duties, taxes, or customs fees applied by your country's customs authority upon delivery. These charges are not included in your order total at checkout and are the responsibility of the recipient.

Delays

While we aim to deliver within 7 days, delays can occasionally occur due to customs processing, courier disruptions, or high demand during a new collection launch. If your order hasn't arrived within the expected window, please contact us and we'll look into it.

Damaged, Faulty, or Incorrect Items

If anything arrives damaged, faulty, or incorrect, you're covered for 30 days from your order date. Contact us with your order number and a photo of the issue, and we'll arrange a replacement or a full refund — whichever you'd prefer.

Returns & Exchanges

Our returns process covers faulty, damaged, or incorrect items within 30 days of your order date. For full details on how to start a return, see our Frequently Asked Questions or Contact Us page.

Contact

If you have any questions about a specific order or this policy, please email us at support@slateandcloth.com.