Privacy Policy

Slate & Cloth operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, purchase, return, exchange or cancel.
• Communications with us, for example when sending a customer support inquiry.
• Device information including your device, browser, network connection, IP address, and other unique identifiers.
• Usage information regarding how you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, or communicate with us.
• Automatically through the Services, including via cookies and similar technologies.
• From our service providers, including when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. To perform our contract with you, process payments, fulfil orders, manage your account, arrange shipping, and create a customised shopping experience.

Marketing and Advertising. To send marketing communications and show relevant advertisements, including based on your activity with the Services.

Security and Fraud Prevention. To authenticate your account, provide a secure shopping experience, and detect or investigate fraudulent or unsafe activity.

Communicating with You. To provide customer support and maintain our business relationship with you.

Legal Reasons. To comply with applicable law or valid legal process, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information:

• With our service providers who perform services on our behalf (e.g. ecommerce platform hosting, payment processing, data analytics, customer support, fulfilment and shipping).
• With business and marketing partners, in accordance with their own privacy notices.
• When you direct or consent to disclosure to third parties.
• With our affiliates or corporate group.
• In connection with a business transaction, legal obligation, or to protect the rights of the Services or its users.

Relationship with Our Service Providers

The Services are hosted and supported by third-party service providers, who collect and process personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit may be shared with these providers, as well as other third parties that may be located in countries other than where you reside. Where these providers process your personal information for their own purposes, they are responsible for that processing under their own privacy policies. Contact us for more information about a specific provider's handling of your information.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of sites not affiliated with or controlled by us, and inclusion of a link does not imply endorsement.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion of a child's information. We do not have actual knowledge that we "share" or "sell" personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend not using unsecure channels to communicate sensitive information to us.

How long we retain your personal information depends on different factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have rights including: the right to access or know what personal information we hold; the right to delete it; the right to correct inaccurate information; the right to portability; and the ability to manage communication preferences via the unsubscribe link in our emails.

UK and EEA residents may also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it. You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing a request.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in.

Where we transfer personal information out of the UK or EEA, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent UK mechanisms, unless the destination country is deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. We will post the revised policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of the rights available to you, please email us at support@slateandcloth.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.